Seasonal Services

Put Orbitel services on hold and leave your equipment in the home for the summer!

• Sun Lakes and SunBird: (480) 895-8084
• Maricopa: (520) 568-8890
• Robson Ranch: (520) 568-8890
• SaddleBrooke & SaddleBrooke Ranch: (800) 998-8084

Internet

• Handle Pictures, Music, and Video Faster Than Ever Before!
• Internet service with your choice of speeds!
• 24/7 Tech Support!
• Smart WiFi available

Cable TV

• Hundreds of channels! More Features!
• The communities largest local HD Provider!
• Interactive TV Guide!
• Parental Control!
• Digital Video Recorders!
• Movie Channels!
• Pay Per View!
• No Equipment to Buy!
• Home of Copa6, M20TV, and local community channel!

Phone

• Affordability and Security of a Home Phone!
• One Low Monthly Price!
• Unlimited Local & Long Distance calling in the US and Canada!
• Popular cCalling Features including: E911, Voice Mail, Call Waiting, Caller ID, Fax, and more!

Our seasonal billing period is from March 1st to September 30th. During this timeframe members can choose one of the three options below that will best accommodate their situation while away.

Option 1:

Keep the equipment in the home while you are away at ½ the rate card price. This option excludes the TiVo and Ebox, those specific pieces of equipment will continue to be charged at $16.95 for the TiVo and first Ebox. Each additional Ebox is $6.95.

Customers who choose this option will be charged for equipment only during the seasonal period. The advantages to this option are:

• No need to return equipment
• One free re-connection
• Active account means all your information remains in tact
• No need to re-establish auto pay or paperless billing
• Services will automatically resume October 1st
• Keep your favorite recordings
• Just call or stop by the office and we can handle the rest.

If you return before October 1st, services can be activated. Just give us a call about a week in advance. This option can not be extended past October 1st . The availability to enroll in this option will end September 4th . One re-connection is free, additional reconnects during the seasonal period will incur a $29.95 re-connection fee.

Please note: There is an additional charge to keep your email active or to place your phone number on seasonal hold.

Option 2:

Downgrade Services

Maybe you want to keep internet active and suspend video services or have internet and basic TV only, while you are away. By downgrading services you can come up with the best solution to fit your financial and travel needs.

• No need to return equipment
• One free re-connection.
• Active account means all of your information remains in tact.
• No need to call ahead (unless you are returning prior to October 1st)
• No need to re-establish auto pay or paperless billing
• Downgraded services will automatically resume October 1st.
• Active account means all of your information remains in tact.
• Keep your favorite recordings.

Please note: There is an additional charge to keep your email active or to place your phone number on seasonal hold.

If you return before October 1st, services can be activated. Just give us a call about a week in advance. This option can not be extended past October 1st. The availability to enroll in this option will end September 7th. One reconnection is free, additional reconnects during the seasonal period will incur a $29.95 reconnection fee.

Option 3:

Fully disconnect services while you are away.

Disconnection of services is available for members that do not wish to take option 1 or 2. Members will need to bring in all equipment or schedule a date for pick up prior to them leaving. There will be a $29.95 reconnection fee upon your return. This fee can not be waived. Same day reconnection is not available, so please call a week in advance prior to your arrival to secure your desired connection date. A technician will need to have access to the home for the installation.

Fully disconnected accounts go into a Former/Inactive status. Therefore upon your return you will need to re-establish auto pay and paperless billing. Keeping an Orbitel email account or phone number is not an option for a fully disconnected account.

Things to remember:

• Promotional discounts will continue to expire throughout the seasonal period.
• Promotional discounts that were available prior to departure may not be available upon your return.
• Members who fully disconnect will lose their current promotions or credits.
• There is only one free reconnect March1st – September 30th. (for options 1 & 2)
• Additional re-connection fees will not be waived.
• Request for re-connection of services can also be sent to Sales@orbitelcom.com.